Frequently Asked Questions (F.A.Q.)

About Scentspiracy

What is Scentspiracy?

Scentspiracy is a fragrance ingredients supplier based in Messina, Sicily, operated by Xingu S.r.l. We sell aroma chemicals, natural isolates, essential oils, absolutes and extracts in small and professional formats, together with our proprietary olfactory bases and a bespoke formulation service. Our customers include independent perfumers, cosmetic chemists, niche brands, perfumery students and hobbyists. Browse all materials

Do you sell to private individuals?

Yes. We sell to both private customers and businesses. You do not need a company or a VAT number to order, and our minimum formats (12 ml for liquids, 10 g for solids) are designed for people who are learning, experimenting or building their first formulas.

Orders and payments

Which payment methods do you accept?

We accept PayPal, Klarna and bank transfer. The methods available for your order are shown at checkout. For manual or B2B orders, we send payment details by email.

How do I use a promo code?

Enter the code in the “Promo Code” field at checkout and click “Apply”. The discount is shown in the order summary before payment.

Can I modify or cancel an order?

Yes, as long as your order has not been prepared yet. Email hello@scentspiracy.com as soon as possible with your order number and the changes you need.

What if an item is out of stock?

Click “Join Waitlist” on the product page to receive an email when it is back in stock. If an item runs out after you have placed your order, we contact you before shipping to agree on a solution.

Can I get an invoice?

Yes, on request. Email hello@scentspiracy.com with your order number and billing details. Business customers should include company name, address and VAT number.

Products and quality

What do you sell?

We sell fragrance ingredients of synthetic and natural origin: aroma chemicals, natural isolates, essential oils, absolutes and extracts, plus proprietary olfactory bases. Our materials are sold for use in perfumery. Suitability for any other application, and compliance with the rules that apply to it, are the buyer’s responsibility. 

What are olfactory bases?

Olfactory bases are ready-made accords built from several materials, designed to work as a single building block in a formula. They save time, add complexity and recreate effects that are hard to achieve with individual materials. Scentspiracy bases are developed in-house. Explore our bases

What sizes are available?

The minimum format is 12 ml for liquids and 10 g for powders and solids. Larger formats are listed on each product page. For quantities beyond the listed formats, contact us.

What packaging do you use?

All materials are shipped in amber glass bottles with child-resistant, tamper-evident caps. Amber glass protects the contents from light, one of the main causes of degradation in fragrance materials.

Do you provide technical documents such as CoA or SDS?

Yes, on request. We provide the SDS, IFRA certificate, allergen declaration and, where available, the certificate of analysis for our materials. Email hello@scentspiracy.com with the product names or your order number.

How should I store fragrance materials?

Store them tightly closed, away from light and heat, ideally at a stable room temperature or in a cool place. Limit air in the bottle by moving materials to smaller containers as you use them. Shelf life varies by material: citrus oils and some naturals oxidise faster, while many aroma chemicals remain stable for years.

How do I dilute materials for evaluation?

Most perfumers evaluate materials at 10% in perfumer’s alcohol or DPG. Very powerful materials are often diluted further, to 1% or 0.1%, to be smelled correctly. Working with dilutions also makes weighing small amounts more accurate.

What is IFRA and why does it matter?

IFRA (International Fragrance Association) publishes the IFRA Standards, which restrict or prohibit certain materials depending on the type of product they are used in. An IFRA certificate shows the maximum concentration allowed for each product category. If you plan to sell a fragranced product, your formula must comply with the IFRA Standards and with the regulations of the market where it is sold.

What is a CAS number?

A CAS number is a unique identifier assigned by the Chemical Abstracts Service to a chemical substance. It is the most reliable way to identify a material regardless of trade names, and it is the reference we ask for in wholesale requests.

Shipping and customs

Where do you ship?

We ship from Italy. The countries we serve are listed at checkout. If your country is not listed, write to hello@scentspiracy.com and we will check the options.

How long does it take to prepare my order?

Orders are dispatched within 7 to 10 days from the date we receive them. Each order is prepared and packed by hand, and timing depends on the products included.

How long does delivery take?

Within Europe, delivery usually takes around 4 days after dispatch. Outside Europe, transit time depends on the destination and the courier, and customs clearance can add further time. You receive the tracking code as soon as your order ships. 

When does my tracking code start working?

The tracking code is created when we print the shipping label and becomes active 24 to 48 hours later, when the courier scans the parcel at their hub.

Is shipping free?

Shipping is free for orders over €75 to Italy and for orders over €150 to all other countries available at checkout. Orders to destinations not included in the checkout list do not qualify for free shipping.

Who pays customs duties and taxes?

For destinations outside the European Union, including the UK, Switzerland and other countries, any customs duties, import taxes and clearance fees are paid by the customer. Orders within the EU are not subject to customs duties.

Returns, damage and defects

Can I return a product?

Yes. If you bought as a consumer, you have 14 days from delivery to withdraw from your purchase without giving a reason. To be returned, products must be unopened, with the tamper-evident seal intact. For health and safety reasons, products whose seal has been broken cannot be returned, unless they are defective or not as described.

How do I return a product?

Email hello@scentspiracy.com within 14 days of delivery with your order number and the products you want to return. We reply with the return instructions. You then have 14 days to send the products back. Return shipping costs are paid by the customer, and the parcel must comply with the transport rules for dangerous goods where applicable.

When will I receive my refund?

We refund within 14 days of receiving your withdrawal request, using the same payment method you used for the purchase. We may hold the refund until we receive the products back or proof that you have shipped them.

Does the right of withdrawal apply to business purchases?

No. The 14-day right of withdrawal applies only to consumers. Purchases made by businesses or professionals for their activity are not covered, although the rules on damaged and defective products still apply.

What if my order arrives damaged?

Please contact us at hello@scentspiracy.com within 7 days of delivery with your order number and photos of the outer packaging, the inner packaging and the product. Reporting quickly allows us to open a claim with the courier. We replace the damaged product or refund it.

What if a product is defective or not as described?

All consumer purchases are covered by the legal guarantee of conformity provided by Italian and EU law. If a product is defective or does not match its description, write to hello@scentspiracy.com with your order number and a description of the problem. We replace the product or refund it, as required by law.

Professional services

Do you supply wholesale and B2B customers?

Yes. Send us the list of materials you need (CAS numbers or references), the quantities and the intended application, and we reply with prices and the next steps.

Do you create custom fragrances?

Yes. We develop bespoke fragrances and olfactory bases for brands and professionals. Each project is handled individually: send us your brief, the intended application, estimated volumes and timeline. 

Can you help me choose the right materials?

Yes. Our guided selection service helps you choose materials for a specific project or for building your perfumery organ. It is handled by email: write to us with your project and we send you the details.

Do you provide safety and regulatory documents for my products?

On request, we provide the SDS, IFRA certificate and allergen declaration for our materials and fragrance mixtures. We do not act as EU Responsible Person and we do not prepare the PIF, the CPNP notification or the CPSR. For these, you need an external EU safety assessor.

Contact

How can I contact customer support?

Email us at hello@scentspiracy.com or use the form on the Contact page. Include your order number when your request concerns an existing order.