Frequently Asked Questions (F.A.Q.)

Frequently Asked Questions (FAQ)

• What is Scentspiracy.com?
  Scentspiracy.com is an international hub for high-quality perfumery raw materials, offering natural extracts, synthetic aroma-chemicals, free educational resources and professional services to brands, independent perfumers and fragrance enthusiasts.

• Which payment methods do you accept?
  We accept credit/debit cards (Visa, Mastercard, Amex), PayPal and SEPA bank transfer. All transactions are protected by SSL encryption.

• What products and services do you offer?
  • Raw materials: essential oils, absolutes, CO₂ extracts, isolates and IFRA-compliant aroma-chemicals.
  • Kits & samples: themed discovery sets and 5 ml trial vials.
  • Media & learning: a free blog and monthly newsletter featuring regulatory updates (IFRA/ECHA) and niche-fragrance insights.
  • Professional services:

  1. Fragrance Development – bespoke accord creation, olfactory concept development and rapid prototyping.

  2. Technical Assistance – regulatory support, IFRA/ECHA/CosIng compliance checks and stability troubleshooting.

  3. Olfaction Training – tailored sensory-training programs for R&D, marketing and creative teams.

• Do you ship internationally?
  Yes, we ship from Italy to 60+ countries via tracked express couriers (DHL, UPS, FedEx). Average transit time: EU 2-4 business days; non-EU 4-7 business days (customs clearance excluded).

• How long does it take to prepare an order?
  Orders are picked, quality-checked and packed within 4-6 business days. Complex orders may need extra time, but we guarantee dispatch within 7 days unless otherwise communicated in advance.

• Can I modify or cancel an order?
  Yes. E-mail hello@scentspiracy.com within 24 hours of purchase and quote your order number.

• What if an item is out of stock?
  Click “Join Waitlist” on the product page; you will be notified as soon as the item is back.

• How do I use a promo code?
  Enter the code in the “Promo Code” field at checkout and click “Apply”.

• What if I receive a damaged item?
  Photograph the packaging and product within 48 hours of delivery and contact us; we will arrange a free return or priority replacement.

• Do you offer sustainable packaging?
  We use reusable amber-glass bottles, recyclable aluminium caps and biodegradable packing materials. Shipping emissions are offset through certified partners.

• Returns & refunds policy
  Unopened items may be returned within 14 days of receipt. Full details are available in the “Returns & Refunds” section.

• How can I contact customer support?
  • E-mail: hello@scentspiracy.com
  • Online form: see “Contact” page (reply within 24 business hours)
  • Live chat: Mon–Fri, 09:00–17:00 CET